Refund policy

Return and Refund Policy

Because many of our products are vintage, estate-sourced, handmade, custom, clearance, or one-of-a-kind, return eligibility depends on the type of item purchased.

Regular merchandise: New, unused, unworn, and unopened items may be returned within 14 days of delivery. Please contact us before sending anything back. Customers are responsible for return shipping unless the item arrived damaged, defective, or substantially different from the listing. We do not charge a restocking fee.

Vintage, estate, clearance, custom, and final-sale items: These items are not returnable unless they were materially misrepresented in the listing. Vintage and estate items may show age-related wear, which will be described and photographed as accurately as possible.

Please look closely at all photographs before purchasing. I am sight challenged, so I welcome as many questions as you would like to ask. I am also happy to provide additional photographs or closer views whenever possible. Taking a little extra time before purchasing helps ensure that you know exactly what you are receiving and saves time and trouble for everyone involved.

We do not offer exchanges. If an eligible item is returned, a refund will be issued according to this policy.

Approved refunds will be issued to the original payment method within 10 days after the returned item is received and inspected. Your bank or credit-card company may require additional time to post the refund. Original shipping charges are nonrefundable unless the return resulted from our error.

Orders may be canceled before fulfillment begins. Once an order has shipped, it cannot be canceled.

To request help with an order, contact The Covered Cauldron through our website and include your order number and a description of the issue.