Refund policy

Return and Refund Policy

Because many of our products are handmade, perishable, vintage, or one-of-a-kind, return eligibility depends on the type of item purchased.

Food and bakery items: Due to food-safety requirements, perishable food items cannot be returned. If your order is incorrect, damaged, or has a quality issue, please contact us within 48 hours of pickup or delivery and include photographs when possible. We will review the issue and may offer a replacement, store credit, or refund when appropriate.

Non-food merchandise: Unused, unworn, and unopened items may be returned within 14 days of delivery. Please contact us before sending anything back. Customers are responsible for return shipping unless the item arrived damaged, defective, or substantially different from the listing.

Vintage, estate, clearance, custom, and final-sale items: These items are not returnable unless they were materially misrepresented in the listing. Vintage and estate items may show age-related wear, which will be described and photographed as accurately as possible.

Approved refunds will be issued to the original payment method after the returned item is received and inspected. Original shipping charges are nonrefundable unless the return resulted from our error.

Orders may be canceled before fulfillment begins. Once a food order is being prepared or a merchandise order has shipped, it cannot be canceled.

To request help with an order, contact The Covered Cauldron through our website and include your order number and a description of the issue.